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| Retail revolution in reverse: Online shopping goes in-store Retailers have spent the last decade getting their wares online. Now they are bringing their online game into stores, in the hope of selling more, and using smaller, less expensive chunks of real estate. It's sometimes called "endless aisle," and while Canadian Tire is testing the concept, the Kinetic ...
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| The Owner Journey Is Just As Important As The Shopper Journey In Retail It startles me sometimes to think how quickly I've gone from "I have to run to the store" to "If I don't see the store inventory online first, I'm not going to the store." Consumers have taken their shopper journey in both hands and yanked it around to exactly what they want it to be, leaving in the dust the ...
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